Privacy Policy

Who we are

S.A. Industrial Services NSW Pty Ltd, trading as SAIS Hygiene (ABN 53 128 615 038), provides commercial kitchen exhaust and HVAC hygiene services across Australia. Our head office is at 3 Kelso Crescent, Moorebank NSW 2170. In this policy, “we”, “us” and “our” refer to SAIS Hygiene.

This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Enquiry and contact details: your name, company, email address, phone number, postcode or site locations, and anything you include in a message when you request a quote or contact us.
• Client information: if you engage us, the billing, scheduling and site-access details we need to deliver and document our services.
• Technical data: information about your visit to our website, such as IP address, browser type and pages viewed, collected through cookies and similar technologies.

How we collect it

We collect personal information directly from you when you submit a form on our website, email or call us, or connect with us on LinkedIn. Our website forms and customer records run on HubSpot, and we use analytics and advertising tools (including Google Analytics, Google Ads and LinkedIn) that collect technical data through cookies.

How we use it

• To respond to your enquiry and prepare a quote.
• To schedule and deliver our services, including the service reports and compliance documentation we provide with each job.
• To manage accounts, invoicing and ongoing client relationships.
• To improve our website and services.
• To send service updates or marketing communications, which you can opt out of at any time.

Who we share it with

We do not sell personal information. We share it only with the service providers that help us run our business, such as our CRM, analytics, email and accounting platforms, with professional advisers where needed, or where the law requires it. Some of our providers (for example HubSpot and Google) may store information on servers located overseas, including in the United States. We take reasonable steps to ensure they handle personal information consistently with Australian privacy law.

How we protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookies

You can disable or delete cookies through your browser settings at any time. Parts of the website may not work as intended without them.

Access, correction and complaints

You can ask us for access to the personal information we hold about you, or ask us to correct it, using the contact details below. If you have a concern about how we have handled your personal information, contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date above showing when it was last revised.